Returns & Exchanges

At Lu Lu's Gift, we want you to love your purchase as much as we loved picking it out for you. If a gift isn't quite right, you can return most items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, or use a trackable shipping service of your choice.

4

Receive Your Refund

Once we receive and inspect your item, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing